Here at Amazon we are currently seeking experienced Operations Managers to join our Customer Fulfillment team at our Fulfillment Center in Lytton, Brisbane.
This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team, wherein you will drive the success of the site and the team within the operation.
As an Operations Manager, you'll deliver inspiring, inclusive leadership for the teams you supervise, and will not shy away from getting involved whenever necessary.
You'll be directly responsible for supervising a team of Area Managers and their direct reports while reporting to the Site Lead of your Fulfillment Center. The quality of your leadership is key to achievement in this role: you'll motivate and inspire your teams to do their best work, and plan schedules and activities that balance their needs with that of the business.
Another key aspect of your role will be to coordinate numerous process improvement projects, aiming to streamline all activities for yourself and the team members you supervise. Ideas, innovation and leaps beyond the status quo you generate may be rolled out across the Amazon network.
Shift pattern: 4 nights on and 3 nights off, working at least one weekend day (Wednesday to Saturday).
Key Job Responsibilities
* Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on‐site.
* Become subject matter expert on specific, larger‐scale processes and activities within FCs.
* Handle timely data collection, updating operations metrics on an hourly basis.
* Aim to achieve productivity targets, reduce cost per unit, eliminate errors, and ensure a high‐quality customer experience.
* Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels.
* Implement process change and contribute to cross‐functional Six Sigma initiatives within your site and the broader Amazon Operations network.
* Lead the development of the skills of your direct team, and act as a coach to other leaders and the whole team around you.
* Build a strong culture of success for the site‐wide team where everyone is encouraged to fail forward in pursuit of excellence.
Basic Qualifications
* Previous experience in leading large, diverse teams.
* Experience in employee and performance management.
* Excellent communication skills, both verbal and written.
* Proven experience in a similar, innovative logistics, distribution or manufacturing environment.
* Proven ability in establishing and carrying out root cause analysis and then extracting and analysing the data you generate.
* Work flexible shift/work area and one day from weekend.
Preferred Qualifications
* Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
* Strong analytical skills, attention to detail, and effective communication abilities.
* Experience managing contingent workforce in a business with peak season.
* Experience with performance metrics and process improvement, Lean techniques.
* Knowledge of Lean, Kaizen, Six Sigma concepts.
Acknowledgement Of Country
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company – Amazon Commercial Services Pty Ltd
Job ID: A10374306
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