Additional Information
Job Number: 25069773
Job Category: Rooms & Guest Services Operations
Location: The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000 VIEW ON MAP
Schedule: Full Time
Located Remotely? No
Position Type: Non-Management
Front Office Supervisor
Beautiful location on the Elizabeth Quay waterfront
Close to public transport, 5-minute walk from Elizabeth Quay station
Employee benefits include free duty meals, breakfast cereal, coffee, and tea throughout the day
Discounts on hotel stays, food, beverage, and retail venues with Marriott International
Marriott Life benefits including paid birthday leave, sabbatical, and parental leave
Recognition and wellbeing programs
Training and career development opportunities within an international brand
Laundry benefit and employee activities throughout the year
About The Role
Duties
Process guest check-ins, verify identity and payment, assign rooms, and activate keys
Set up guest accounts according to requirements
Enter Rewards information, ensure rate accuracy, and document exceptions
Secure payment prior to key issuance and verify billing
Review daily reports, logs, and contingency lists
Complete cashiering and closing reports
Provide guests with directions and property information
Handle guest requests and coordinate with staff as needed
Follow up to ensure guest requests are met
Process payments, vouchers, paid-outs, and charges
Balance and secure receipts and cash at shift start and end
Obtain manual authorizations and follow accounting procedures
Report any guest theft incidents to Loss Prevention/Security
Skills & Experience
Responsible Service of Alcohol (RSA) certification from a nationally accredited provider
Food Safety Certification from the City of Perth
Experience in customer service roles
Passion for customer service
Unrestricted working rights in Australia
Only shortlisted candidates will be contacted for the selection process.
Marriott International is an equal opportunity employer, committed to diversity and inclusion. We support non-discrimination on all protected bases including disability and veteran status.
With over 100 award-winning properties worldwide, The Ritz-Carlton creates exceptional experiences. Our team embodies the Gold Standards, including our Employee Promise, Credo, and Service Values, to deliver luxury service that exceeds expectations. Join us to develop your career, belong to a global team, and be your best self.
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