Job Description Summary
The Director of Project Management is responsible for delivering Project Management & Installation execution excellence, high levels of customer experience and enabling revenue execution to plan for ANZ Zone. The leader will be responsible for creating and delivering an industry leading customer experience and a clear competitive advantage. As Director of Project Management, you will develop and lead a team of Project Managers while driving implementation of project management & installation processes ensuring timely and quality installations. The role will drive cross-functional engagement to ensure that equipment installations are delivering best of its services in delighting the customer.
Job Description
Responsibilities
* Lead HPM teams in ANZ to deliver excellence in "wing to wing" project management services including design, construction, as needed and installation activities.
* Ensure team adheres to EHS, quality, regulatory and controllership requirements including timely completion of trainings also.
* Setting up goals and metrics for project & install teams and defining processes for achieving the same through effective leadership, coaching and mentoring.
* Understand revenue recognition guidelines & enables delivery to target for the region
* Accountable for driving a process focused approach which delivers backlog execution, quality, and predictable results.
* Develop design, project management and installation teams by providing regular training and global exposure to improve the deliverable to GE customers
* Drive process excellence delivering productivity in HPM & install cost, install cycle and ensure connectivity at install.
* Ensure customer focus and responsiveness to escalations regarding implementation issues.
* Cultivate relationships with Sales, Product, OTR, service operation and technical team to ensure smooth execution.
* Drive continuous improvement and simplification activities by identifying areas of improvement and driving actions.
* Provide site planning & design solutions to customer with assistance from design & install teams. Read, interpret & analyze the layouts for effective customer communication & feedback
* Manage relationships with customer & internal stakeholders for effective collaboration & to ensure execution as per agreed schedules
* Drive culture of milestone management, utilizing updated systems & tools
* Grow culture of customer centric project management teams, accountable to delivering results
Quality Specific Goals
* Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
* Complete all planned Quality & Compliance training within the defined deadlines.
* Identify and report any quality or compliance concerns and take immediate corrective action as required.
* Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
* Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Qualifications and Experience
* Graduate Degree in Engineering from a reputed institute
* Professional experience of 15+ years in project management / Installation / service function having people management, project execution and customer handling experiences.
* Experienced in site planning role at both designing and execution
* Must have the basic knowledge and understanding of project scheduling & execution
* Candidate should have solution-oriented approach with customer focus
* Commitment to quality and cost reduction in projects.
* Technical background: knowledge in electricity, mechanics, physics, civil works, building trade, CAD.
* Problem solving expertise.
* Good communication and presentation skills
Desired Characteristics
* Certified PMP with hands on experience with tools like MS-Project
* Lean Expertise, including Lean Six Sigma process methodology.
* Ability to energize, develop and build rapport at all levels within the organization.
* Proven ability to execute, multi-task, and deliver on commitments
What's In It For You
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
* Flexible working options including working from home and flexible hours
* Competitive salary package
* 5 weeks leave (ask about "take 5")
* Generous leave & family policies
* Extensive professional development
* Comprehensive Employee Assistance Program that offers counselling services to you and your family (work and personal issues)
Additional Information
Relocation Assistance Provided: No