About the company
Lotus People are delighted to be partnering with a leading non-profit within the education space, who endeavour to provide inclusive and cost-effective learning opportunities for a wide range of both individuals and organisations. With hundreds of courses on offer across their dynamic campuses, the team are dedicated to using both the power of learning and connection to ultimately build stronger communities.
About the role
As the face of the campus, this is an integral role within the team. This position is suited to an energetic and bubbly individual with a passion for making a difference, used to working in a fast-paced and varied environment. The day-to-day involves efficiently managing enquiries from students, teachers, and trainers through a variety of touchpoints, as well as assisting with the coordination of classes, data entry and office coordination (such as setting up and packing down the campus each day).
This position is full-time (Mon - Fri), 7:30am - 3:30pm, based at Epping.
Duties
- Effective management of inbound queries - face-to-face, phone, live chat, email
- Accurately recording conversations and updating within internal systems
- Assist with the scheduling of classes + booking of rooms
- Set up and pack down on-site facilities each day (e.g. tables, chairs, laptops, banners, brochure racks)
- Assist trainers and teachers with class administration (e.g. class rolls, Zoom links for virtual sessions, and course materials)
- Managing stationery and outgoing mail (e.g. completion certificates)
Skills & experience
- Strong communication skills (written and verbal) and high attention to detail
- Ability to juggle multiple competing priorities in a fast-paced environment
- Bubbly, outgoing, and energetic demeanour with a passion for customer service
- Autonomous and proactive in nature with a knack for forward-thinking
- System savvy and ability to pick up current technologies with ease
- Education/RTO exposure will be highly regarded
Benefits
- Join a purposeful environment, with team members dedicated to making a positive impact
- Hours of 7:30am - 3:30pm — suitable for early risers
- Epping campus location with on-site parking and proximity to public transport
- Varied position with dynamic day-to-day tasks
- Comprehensive training provided
Recruitment process
We are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair recruitment process. Applications are reviewed by a real person; if your experience aligns with the requirements, a consultant will contact you within 2–3 business days for an initial phone screen. Shortlisted candidates will proceed to a virtual interview. We respond to every applicant, regardless of outcome.
#J-18808-Ljbffr
📌 Customer Service Advisor
🏢 Lotus People
📍 City of Sydney