BizCover is a leading online business insurance platform that simplifies comparing and buying business insurance. We're looking for a Customer Care Consultant to join our team. As a Customer Care Consultant, you will ensure every customer has an exceptional experience when dealing with the company. You will work closely with customers, providing product support and addressing concerns.
Responsibilities:
* Respond to customer inquiries via email, phone, and chat.
* Work closely with customers to understand their needs and provide tailored advice.
* Troubleshoot technical issues to help customers make the most of our platform.
* Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
* Maintain accurate records of customer interactions and provide feedback to management.
* Identify areas for improvement in our processes and suggest creative solutions.
* Follow up with customers to ensure their issues have been resolved.
Qualifications:
* A minimum of two years of experience in a customer service or support role is highly desirable.
* Excellent communication skills, both verbal and written.
* Ability to quickly learn new technology platforms and software.
* Strong problem-solving skills and attention to detail.
* Ability to work collaboratively in a team environment.
* Strong time-management skills and ability to work independently.
* Experience working for an online business is preferred.