Job Opportunity:
We are seeking a highly skilled and motivated individual to fill the role of Concierge Support Specialist.
This position is ideal for someone who enjoys working in a fast-paced environment, providing exceptional customer service, and ensuring maximum visitor satisfaction.
The Concierge Support Specialist will be responsible for warmly welcoming tenants and visitors, managing the concierge service-request portal, and providing information and support regarding amenities, transport, and places of interest within the building vicinity.
Key Responsibilities:
* Provide exceptional customer service and ensure maximum visitor satisfaction
* Manage the concierge service-request portal and respond to all service requests in a timely manner
* Provide information and support regarding amenities, transport, and places of interest within the building vicinity
* Assist in driving activations and promoting usage of the communal spaces and range of amenities available to tenants
* Report on lobby operations and service offerings, providing recommendations on process improvements and product ideas
Requirements:
* Experience in Hospitality, Residential Concierge, Serviced office, or co-working space
* Excellent verbal and written communication skills
* Immaculate personal presentation and high levels of professionalism and integrity
* Ability to work in a fast-paced environment and work calmly under pressure
* Superior customer service skills and a passion for delivering an outstanding user experience