About Our Client
This opportunity is with a well-established organisation in the Technology & Telecoms industry. As a small-sized company, they are committed to delivering innovative solutions and exceptional service to their clients. Opportunity to develop your technical skills. Work in a close knit team in the IT space.
Job Description
* Provide first-level technical support to users, troubleshooting and resolving IT issues promptly.
* Assist with the installation, configuration, and maintenance of hardware and software systems.
* Log and track support requests, ensuring timely resolution and communication with users.
* Collaborate with team members to elevate and resolve complex technical issues.
* Provide Level 1 support across business and residential clients.
* Troubleshoot hardware, software, and Microsoft 365 issues.
* Perform basic hardware upgrades (RAM, SSD, cloning).
* Conduct remote and on-site support.
* Identify risks and improvement opportunities.
* Communicate clearly with clients and internal team.
A Successful Level 1 IT Technician Should Have
* A relevant qualification in IT or a related field.
* Strong problem‐solving skills with a proactive approach to troubleshooting.
* Excellent communication skills to effectively assist users and liaise with the team.
* Familiarity with hardware, software, and networking fundamentals.
* A customer‐focused attitude with a commitment to delivering quality support.
* The ability to work effectively in a small team environment in Perth.
* Self‐motivated, hard‐working and committed.
* Ability to obtain a National Police Clearance.
* Australian Driver's License.
What's on Offer
* Competitive salary and development opportunities.
* Permanent role with opportunities for career growth in the Technology & Telecoms industry.
* Work in a collaborative and supportive environment in Perth.
* Access to training and development to enhance your technical skills.
* Be part of a company that values innovation and quality service delivery.
If you are passionate about IT and keen to take your career to the next level, we encourage you to apply for this exciting Level 1 IT Technician role today!
Contact: Jack Giancono
Quote job ref: JN-042026-6999729
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