Desktop Support Job
This job involves providing onsite/on-call assistance to end-users within a desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
* Handling Different PC Operating Systems (Windows 7/8 and 10)
* Performing Hardware Software Installation (understanding of deployment tools like SCCM)
* Basic knowledge of SOE and group policies
* Printer support
* Good knowledge of MS Office tools installation & troubleshooting
* Excellent customer service and people skills
* Field experience supporting a variety of technologies and services
* Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
* Strong analytical and problem-solving capabilities
* Well-organized and highly detail-oriented
* Strong customer service ethic and great communication skills, both oral and written
* Passionate about delivering quality no matter what you are doing
* Can work both independently and in a collaborative team-oriented environment
* A self-starter, motivated to push the limits and think outside of the box
* Fondness for solutions that are simple, elegant, and effective
* Ability to work with and maintain confidential information