Closing date: 28/09/2025
* Ongoing
* $77,848 - $82,403 (APS % superannuation
* Part Time Position (Friday to Monday)
About the role
A rare and exciting job opportunity to supervise the busy weekend tourism-focussed activity at the Royal Australian Mint. The Mint features recently upgraded its Museum, Café and Retail spaces, and this new role seeks to add a Museum Weekend Supervisor to the team to ensure that we're giving our visitors and staff as much care and attention equally across the week and weekend. The Royal Australian Mint visitor experience (of Museum, Mint Shop and Café) are open 7 days a week, 8.30am to 5pm weekdays and 10am to 4pm weekends and public holidays. The Museum at the Mint sees an annual visitation of around 350,000 people including visiting school groups of around 120,000. Our future Museum Weekend Supervisor to might have a background in retail, hospitality, cultural institutions, but will definitely love leading teams and working with the public.
This part-time position will be Friday to Monday.
The duties of this position include:
* Providing onsite supervision of the Museum Host and Mint Shop teams ensuring adequate staffing or, providing coverage where staffing resources are limited.
* Assisting with the day-to-day activities of the Mint Shop, including delivering Museum and Education tours and completing counter sales of all numismatic and non-numismatic products.
* Responding to visitor enquiries and managing those escalated by Sales Representatives, striving for positive outcomes.
* Working with the week day leadership of both Museum and Shop teams, to ensure you are briefed on relevant changes and are prepared for upcoming weekend activities; and reciprocating on past weekend activities.
* Providing peer-based training and mentoring to team members to improve the quality of the customer service experience.
* Providing start-of-day and end-of-day planning, including roster coverage, group booking advice, shop inventory control, accuracy of receipting, accounting of daily takings and verifying the reconciliation of discrepancies.
* Addressing time-sensitive weekend inbox correspondence, including phone and in-person requests and issues. Making sure that they are escalated to the weekday team where necessary.
* Understanding workplace health and safety responsibilities and creating a safe visitor and staff working environment.
* Undertaking the duties of Emergency Warden and First Aid Officer.
Security clearance
This position requires a Baseline security clearance. The successful applicant will be required to obtain and maintain a clearance at this level.
Requirement
Holds, or has the ability to obtain a current ACT Working with Vulnerable People Card.
How to apply
Please submit your application by 11:30pm on Sunday 28 September 2025. You will need to upload:
* A current resume
* A one-page pitch that describes how your skills meet the requirements of the role as detailed in the position description
Information on applying for a job in the Australian Public Service is available at the Employment page of our website.
Should you have any questions regarding the role, please contact Brooke Edwards