Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. We're the people who keep the cloud running. We support all AWS data centres and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we're looking for talented people who want to help support these challenges.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS globally to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. You will be a valued member of an exceptional global team working on local problems, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment.
At Amazon Web Services (AWS), you will get hands-on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development.
Responsibilities
* Provide technical support and troubleshoot and debug technical systems. Scripting in modern programming languages is a plus.
* Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability).
* Dive deep to pinpoint underlying causes of software-based issues and assist in escalations when necessary.
* Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
* Efficiently manage ticket queues for internal and partner service teams to ensure SLAs are met.
* Lead efforts to enhance operational efficiency by analyzing root causes, trends, and developing metrics, procedures, tools, and documentation.
* Collaborate with internal service teams on company-wide initiatives, including patching, OS migrations, and code releases.
* Work with internal software development teams to enhance systems and services within the team's scope.
* Engage with experienced engineers and participate in knowledge-sharing sessions with the team.
About The Team
At AWS Infrastructure Reliability Engineering Organization (IREO), we're the team behind the scenes keeping AWS's vast infrastructure running smoothly. We're the guardians of the cloud's foundation, ensuring that when millions of customers deploy, everything works. Our team blends problem solving, systems thinking, and infrastructure automation to push the boundaries of reliability and automation.
Diversity & Inclusion
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications listed, we encourage candidates to apply. If your career is just starting or follows an unconventional path, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, powering customers from startups to Global 500 companies.
Work/Life Balance
We value work-life harmony and strive for flexibility as part of our working culture. When supported at work and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our affinity groups promote inclusion and empower employees to celebrate what makes them unique. Our inclusion events foster stronger, more collaborative teams, and bold ideas fuel our continual innovation.
Mentorship & Career Growth
We strive to raise our performance and offer knowledge-sharing, mentorship, and other career-advancing resources to help you grow.
Basic Qualifications
* Knowledge of networking protocols such as HTTP, DNS, and TCP/IP
* 1+ years of technical support experience
* Experience scripting in modern programming languages
* 1+ years of systems administration (Linux/Windows) experience
Preferred Qualifications
* Experience in technical support
* Experience scripting in one or more languages (e.g., Bash, Python, Perl, Ruby)
* Experience troubleshooting and debugging technical systems
* Knowledge of web services, distributed systems, and web application development
Acknowledgement Of Country
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company: Amazon Corporate Services Pty Ltd
Job ID: A10374257
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