POSITION SUMMARY The key objective of this role is to ensure all Budj Bim Cultural Landscape tours exceed visitor expectations and visitors acquire knowledge of the region including geology, flora and fauna and local Gunditjmara and European history.
The role of the Cultural Tour Guide is integral to delivering a memorable guest experience utilising their knowledge of the Gunditjmara culture, region and finely-honed people and communication skills.
Cultural Tour Guides will also represent the Budj Bim Cultural Landscape Tourism brand through attendances at local, state and national tourism industry at various events; undertake face to face sales calls to local regional visitor centres and tourism and hospitality operators to promote and grow the business.
The Cultural Tour Guide will abide by all compliance and government regulations whilst operating a tour vehicle and conducting a tour in line with the Budj Bim Strategic Management Framework, Budj Bim IPA Plans of Management and UNESCO Guidelines.
KEY RESPONSIBILITIES Tour Guiding Deliver a world class cultural tour experience through compelling and interesting tour commentary and telling of Gunditjmara stories while hosting tours on Gunditjmara Country.
Be present and engaging while conducting tours on Gunditjmara Country.
Treat all guests with respect and conduct yourself in a professional manner at all times when representing BBCLT.
Complete all relevant administration tasks required to operate tours Inc. a daily tour report.
Ensure tour vehicles are operated with due care and consideration of passengers whilst adhering to all organisational regulations and road safety rules.
Operate and maintain tour vehicles according to standard operating procedures.
Report any incidents or accidents to the Cultural Tour Guide Coordinator.
Maintain knowledge base by attending training sessions, seminars and keeping up to date with relevant material.
Ensure tour vehicles are cleaned and replenished at the conclusion of each tour.
Deliver 'Welcome' and/or Acknowledgement to Country to visitors.
Local Area Sales Undertake routine local area sales calls to visitor centres, tourism and hospitality operators to sell and promote BBCLT Attend events and actively promote BBCLT and its products.
Generic Maintain up to date product knowledge of the Tae Rak Aquaculture Centre, Budj Bim Cultural Landscape sites, and related activities.
Report and/or resolve visitor complaints to the visitor's satisfaction within your level of authority or escalate as needed.
Represent BBCLT in a positive and professional manner at all times.
Demonstrate your ability and willingness to work for and with team members at all times.
Maintain excellent grooming, personal hygiene and presentation standards meet the company expectations at all times.
This includes a clean and tidy uniform.
Familiarise yourself with company philosophy, values, background and history.
Maintain the privacy of all company, visitor and employee information.
Ensure that all Workplace Health and Safety requirements for the company are adhered to.
Report any workplace hazards to the Cultural Tour Guide Coordinator.
Support the company in its endeavor to provide a safe workplace and be responsible for an appropriate outcome.
Ensure that all policies are adhered to within BBCLT.
Abide by reasonable instructions, company policies, regulations and common law.
Any other duties required by the General Manager or Authorised personnel.
These key responsibilities and performance standards may be modified from time to time to ensure that the desired project outcomes are achieved.
Employee Risk Management Responsibilities (including OH as well as the broader Australian Aboriginal and Torres Islander community and their relationships with the broader Australian society in order to communicate effectively and sensitively with Gunditjmara and other stakeholders.
An understanding of GMTOAC