Legal and client support officer (nowra)

Location: Nowra, NSW, AU, 2541
Req ID: 80060
Salary: $84,659 - $92,701 plus super and leave loading
Job Type: Ongoing Full Time Opportunity

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

We have an exciting opportunity for an ongoing Legal and Client Support Officer, Clerk Grade 3/4 to join our vibrant Administration Team at the Nowra Office of Legal Aid NSW.

As the first point of contact, you will engage with clients facing complex legal and non-legal challenges, providing essential information and coordinating the support they need. Your role is crucial in ensuring our clients receive the best possible outcomes while offering clerical and legal administrative support to our dedicated legal teams.

Located in the heart of the Shoalhaven region, Nowra offers a vibrant lifestyle with a strong sense of community. Surrounded by stunning beaches, lush national parks, and the picturesque Shoalhaven River, Nowra combines natural beauty with modern amenities.

You are a committed and client focused team member who thrives in a high-volume environment. A true team player, you consistently deliver quality services with professionalism and care. Your exceptional communication skills enable you to manage interactions with clients and legal staff across reception, phone, and legal administrative functions.

Highly organised and detail oriented, you bring strong time management skills and a consistent approach to handling heavy administrative workloads. Your attention to detail ensures accuracy and reliability in every task you undertake.

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities.

To learn more about Recruitment and Workplace Adjustments please visit Adjustments for individual needs | I Work for NSW.

Other benefits of working with us include:

• You will have access to training, development and mentoring opportunities
• We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in versatile work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life

• Be willing to do a Criminal Record Check
• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

• Your résumé (no more than 5 pages)
• Your cover letter (no more than 2 pages). In your cover letter, please respond to the two (2) targeted questions:
• How do you adapt your communication when assisting clients from diverse backgrounds, including Aboriginal and Torres Strait Islander communities?
• Please describe specific techniques or approaches you use to remain calm, focused, and effective when working under pressure in a high-volume environment?
• We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities and Focus Capabilities of the role.