About Parasol
Parasol is a nationally recognised training organisation with a strong history dating back to 1996. We specialise in the delivery of high-quality medical education programs, including Advanced Life Support, Paediatric Life Support, and First Aid Training.
Each year, we support more than 4,000 participants across Australia, delivering professional, well-coordinated training experiences. Our continued growth is driven by a strong commitment to operational excellence and a customer-first approach.
About the Role
The Administrative Officer / Customer Service role is integral to the successful coordination and delivery of our training programs and events. You will be responsible for supporting end-to-end course administration, maintaining high levels of customer service, and ensuring seamless coordination between participants, instructors, venues, and internal stakeholders.
This is a dynamic, detail-oriented position requiring strong organisational capability, initiative, and the ability to manage multiple priorities in a structured environment.
You will work closely with the administration and management team to plan, implement, and deliver courses across Australia in a timely and professional manner.
Key Responsibilities
Customer Service & Administration
* Manage participant enquiries, enrolments, transfers, and cancellations in accordance with company policies
* Provide high-quality customer support across phone, email, and digital platforms
* Maintain accurate course records, reporting, and documentation
* Assist participants with access to online learning systems
Course & Event Coordination
* Coordinate course logistics including scheduling, materials, and system setup
* Create and manage courses within the learning management and event systems
* Prepare and dispatch course materials for participants and instructors
* Collect and report feedback to support continuous improvement
Instructor & Stakeholder Coordination
* Arrange and coordinate instructor allocations and communicate course requirements
* Arrange instructor travel, accommodation, and logistics
* Maintain accurate instructor records and databases
* Liaise with internal teams to ensure equipment and resource availability
Venue & Logistics Management
* Source and book suitable training venues and catering services
* Ensure training environments are prepared and compliant with requirements
Financial Administration
* Process course-related invoicing and financial transactions
Systems & Compliance
* Maintain and update internal databases and systems
* Work across platforms including ARLO, Microsoft 365, Xero, and related tools
* Ensure compliance with organisational policies and procedures
About You
You are a highly organised and proactive professional who thrives in a structured, fast-paced environment. You bring a strong customer service mindset and enjoy coordinating multiple moving parts to deliver high-quality outcomes.
You will demonstrate:
* Strong interpersonal and communication skills
* Excellent organisational and time management capabilities
* High attention to detail and accuracy
* Ability to work both independently and within a small team
* Confidence in problem-solving and managing competing priorities
* A positive, professional approach and commitment to continuous improvement
Skills & Experience
* Experience in administration, customer service, or program coordination
* Demonstrated ability to manage systems, databases, or operational processes
* Proficiency in Microsoft Office and business systems
* Experience with training, events, or education environments (desirable)
* Experience with platforms such as Xero, CRM systems, or LMS tools (desirable)
* Certificate in Business Administration or similar (desirable)
What We Offer
* Competitive remuneration package
* A collaborative and supportive team environment
* Opportunities for professional development and career progression
* The opportunity to contribute to a nationally recognised training organisation
Why Join Parasol
At Parasol, you will be part of a professional, purpose-driven organisation committed to delivering high-quality training across Australia. We value initiative, teamwork, and excellence, and we invest in our people to support both personal and professional growth.
How to Apply
Please submit your CV and a cover letter outlining your experience and suitability for the role via the SEEK application portal. Applications should be addressed to the Office Manager.