Customer Service Specialists
About Us
At Allianz Australia, we are the largest provider of boat insurance in Australia. We have been protecting the needs of boat enthusiasts since 1959.
We are actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Our policies are underwritten by one of Australia's largest general insurers.
The Role
We are seeking Customer Service Specialists for part-time positions in our Adelaide office. The initial training for the role will be conducted full time for two weeks. After this is completed, you will be able to work in a hybrid work arrangement of two days in the office, and three days from home.
* This role is based in our Adelaide office with a variety of shift options between 8am to 8pm (AEST) from Monday to Friday. Optional flexibility to work on Saturday & Sunday between 8am to 5 pm (AEST).
* Working two days in the Adelaide office is a minimum requirement.
* You will be taking customers' incoming calls in a key customer-facing role.
* This high-pressure environment requires excellent multi-tasking skills.
* Training, support, and tools of trade will be provided to assist you succeed.
About You
* You are motivated by member success stories.
* You influence a whole business with customer advocacy.
* You want to constantly update your skills in a respected insurer.
* You want to be part of a successful business.
* You thrive in a fast-paced environment by demonstrating resilience and adaptability.
* You have strong problem-solving skills with innovative and effective solutions.
Benefits and Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development, and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer.
* For more details about our benefits, visit the Allianz Careers site.
About Our Culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.
We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.