Job Description
We are seeking a skilled professional to fill the role of Senior Consultant Performance Excellence. As a key member of our organization, you will partner with Distribution Leaders to execute quarterly priorities and drive results.
This involves promoting national consistency to enhance customer value and operations, as well as providing data-driven insights to uplift performance.
* You will work closely with HOs, ensuring coordinated delivery across teams by shaping quarterly priorities and supporting planning cycles.
* Drive leadership operations by aligning meetings with PB and Specialised Distribution priorities and tracking key actions.
* Build capability and leadership strength using Strong Leadership principles.
* Collaborate with partners to drive effective risk management, capability uplift, recruitment, and onboarding of bankers.
* Work with Personal Bank Planning and Change to align external priorities with strategic objectives.
* Support business leaders and facilitate key business processes.
* Lead project & Change delivery to ensure timely, efficient execution with strong business partner engagement.
* Deliver performance insights to help Distribution Leaders understand business drivers and make strategic decisions.
Nature of the Role:
The ideal candidate will have 8 years+ previous experience within distribution channels or customer-facing banking or project roles.
You should have proven ability to engage a team to deliver good customer outcomes and achieve high-quality outcomes on time.
Key Skills:
Sequencing, planning, prioritization, execution, communication, and presentation skills, as well as well-developed stakeholder management and influencing abilities are required.
A strong understanding of lending operations, systems, and risk policy and processes complemented by expertise in everyday banking and holistic customer needs discovery is essential.
Benefits:
We offer a dynamic and inclusive environment where all colleagues' unique backgrounds and identities are understood, respected, and celebrated.