Overview
Customer Service Specialist Commsec – Commonwealth Bank of Australia, Sydney, Australia
Responsibilities
- Connecting with our customers, building trust and rapport through meaningful conversations.
- Using your problem-solving skills to understand and identify customers concerns and issues, delivering thoughtful and effective solutions that foster positive outcomes.
- Guiding customers through our products, services, and processes with ease - taking the time to explain complex issues in a clear and respectful way to ensure all customers, regardless of their financial knowledge, are effortlessly and appropriately supported.
See yourself in our team
CommSec is our market leading trading platform that provides our trading customers with complimentary access to live prices, price charts and portfolio watch lists, along with the ability to buy and sell shares online. In our team we pride ourselves on providing the best care for our customers. As part of our team, you are at the heart of ensuring a brighter future for our customers and their investment portfolios.
Who we’re looking for
- Passionate about helping customers.
- Have a genuine interest in financial services and equity markets - no experience is required, just a healthy curiosity and lots of passion!
- Are eager to learn.
- Can commit to commencing in the role October / November 2025.
- Are available to work Monday to Friday between the hours of 8am to 6pm. Your shifts are approx. 8 hours long / 38-hour week.
What’s in it for you?
Working with us means that you'll have a range of benefits. Some of these include:
- A hybrid working environment that gives you the best of both worlds - in office connection and work from home flexibility (post probation).
- An inclusive range of leave options including parental leave, life leave, menopause leave, IVF leave.
- Personal and professional development that will support you in your growth opportunities.
- A great place to call home or a spring board in to a long term career.
Where will you go?
If you embrace our values and showcase your abilities and desire, we can offer you wonderful opportunities. Whether you aspire to excel in your role, explore different areas within the organisation, or step into a leadership position the options are endless at CommSec!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 28/09/2025
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