Summary
**The Role**:
You will be joining an energetic and passionate team of associates who proudly represent the face of Hyatt Regency Sydney. As a night auditor in our busy Front Office Team, your main priority is to be the first point of contact for our guests and assist them with all enquiries to achieve and maintain the Hyatt 5-star service standards. This includes overseeing the overnight operations of the hotel such as verifying guest accounts, reconciling and balancing charges. You will also assist with some aspects of guest services, such as check-ins and check-outs. To be successful in this role, you will acquire a passion to be an exceptional service ambassador to our valued guests to ensure they have a relaxing stay.
- Have minimum 6 months experience within a 5-star hotel
- Acquire strong problem solving skills
- Possess a friendly demeanor and excellent interpersonal relationship skills to be able to relate well with customers from diverse backgrounds
- Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
- Provide a professional customer service-friendly personality
- Have excellent presentation and grooming
- Proficient use with Opera
- Be literate with computer programs
**Responsibilities include**:
- Create memorable experiences for our guests through care and empathy
- Be the first point of contact for guests and visitors
- Assist with guest enquiries and recommendations
- Taking reservations and maintaining guest accounts
- Assist with the night audit process
- Aid in the operations for the day team to ensure exceptional service is provided around the clock
- Support the night manager with daily financial audits and any ad hoc tasks assigned to them by the Manager on Duty