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HelloRide is a leading micromobility provider committed to creating smarter, more sustainable cities. We're driven by a mission to transform short trips into safe, efficient rides that improve urban mobility for everyone. Our team brings together passion for innovation, technology, and sustainability to address everyday challenges with impactful solutions that support the communities we serve.
As we continue to expand, we're looking for motivated individuals to join us on our journey. This role offers the chance to work on exciting projects, optimise processes, and contribute to the growth of HelloRide's operations.
The Role
As an Operations Associate at HelloRide, you'll play a key role in the success of our local operations, helping to deliver a smooth and reliable experience for our riders. Based in Brisbane and surrounding suburbs, you'll work across a range of operational functions including project coordination, data-driven decision-making, and safety compliance.This hands-on role supports both strategic initiatives and day-to-day execution, ensuring our
programs run efficiently, safely, and at the highest standard.
Responsibilities
Operational Support & Efficiency
● Lead and execute key projects aimed at optimising city operations, ensuring adherence
to HelloRide's high standards for safety and performance.
● Monitor and analyse operational metrics, contributing data-driven insights to enhance
fleet availability, deployment efficiency, and service reliability.
● Work closely with management to ensure all team members adhere to Standard
Operating Procedures (SOPs) and continuously improve processes.
Stakeholder Engagement
● Act as the main point of contact between the local team and other departments,
including product, customer support, and finance, to support coordinated efforts and
address operational challenges.
● Collaborate with councils and community stakeholders to maintain strong local
partnerships and provide data as requested.
Warehouse & Fleet Management
● Oversee warehouse operations, ensuring optimal inventory management and equipment
readiness.
● Track and report on fleet performance metrics, ensuring the fleet is well-maintained and
aligned with operational goals.
Safety & Compliance
● Promote a culture of safety by enforcing HelloRide's safety protocols and supporting
● Address safety-related issues and collaborate on campaigns that promote responsible
use of HelloRide services in the community.
People & Project Management
● Assist in recruiting, training, and onboarding new hires, ensuring team members are
well-prepared and motivated.
● Lead project initiatives focused on operational improvements, including restrictive
parking and event operations, working with cross-functional teams to enhance service
delivery.
What We're Looking For
● Bachelor's degree in Operations Management, Business Administration, or a related
field.
● 2+ years of experience in operations, logistics, or project management, preferably within
micromobility or a similar industry.
● Strong organisational skills, with the ability to manage multiple tasks and priorities in a
fast-paced environment.
● Proficiency with tools like G Suite, Excel, Slack, and experience with scheduling and
● Excellent problem-solving skills, with a data-driven approach to optimising operations.
● A proactive team player with strong communication skills and an ability to collaborate
Why Join HelloRide?
We offer a unique opportunity to grow your career in a fast-evolving industry, working alongside a passionate team committed to making a difference. If you're excited about creating sustainable urban mobility solutions and want to be part of a mission-driven company, HelloRide could be the perfect fit for you
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Management, Public Relations, and Business Development
* Industries
Transportation, Logistics, Supply Chain and Storage, Technology, Information and Internet, and Freight and Package Transportation
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