Overview
WHAT YOU'LL DO: As a Sales Advisor at H&M, you'll play a key role in creating an outstanding customer experience. You'll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you'll contribute to both your own success and the success of the company.
Responsibilities
* Share your fashion and product knowledge to help customers make informed choices.
* Collaborate with your team to deliver exceptional service at every step of the customer journey.
* Ensure the sales floor and back of house are well-stocked, organized, and inviting.
* Support with opening and closing of the store.
* Represent yourself and the brand positively during all customer interactions.
Who you'll work with
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You'll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you\'ll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
Qualifications
WHO YOU ARE
* Experience in customer service within fashion, retail, or similar fields.
* Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
* Thriving in collaborative and dynamic environments.
* Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
* Flexible and action oriented.
Benefits
* Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories
* Access to Uprise, a digital wellbeing program with confidential coaching sessions
* Up to 26 weeks of company paid leave for eligible team members
* Global opportunities to join a team across the globe
We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
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