NOW is the time to join Metricon Homes – Australia's largest Home Builder for the 10th Consecutive Year. We’re committed to recruiting outstanding individuals like yourself who share a real passion for delivering quality, service and award winning living solutions for Australian families.
INCREDIBLE OPPORTUNITY to work within our Pre‑Site Customer Support team guiding your Metricon customers through their pre‑build process. Grow and develop your industry skills and knowledge working collaboratively with our Drafting, Estimating, Studio and Permits team to transition your customers to the construction phase and hand them over to the build team to go on and build their dream Metricon home.
Responsibilities
* Effectively manage your customer expectations as the main point of contact during their pre‑site stage
* Ensure they’re aware of the status of their home during this process
* Deliver exceptional customer service and the best experience, build and maintain customer relationships
* Maintain a high degree of accuracy recording customer project details
* Liaise with drafting, estimating, studio and external suppliers and coordinate client variations when required
* Ensure customer quality control through professional communications, maintaining data entry and executing report compilation
* Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
* Assist with all Customer Support related tasks.
Benefits
* Be supported by a management team that has a culture where you matter
* No two days are the same and no two customers are the same – so learn each and every day on the job
* Our people are what makes us Australia’s leading home builder
* Attractive housing discounts on our award‑winning homes.
Qualifications
* Experience working within an account or customer management role ideally within residential building or similar, or having built a home / renovation
* Understanding residential contracts and plans, or come from a supplier or real estate background – an advantage
* Ability to clearly identify client needs and generate solutions to suit both the customer and employees
* Organised – ability to multi‑task and deal with a variety of activities and communicate with a range of departments when required
* A GREAT ATTITUDE!
If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now. This role requires a national police check to be undertaken.
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