Australian work rights are required for this position.
Overview
Would you like to work with a long-established, award-winning boutique builder, helping to deliver custom dream homes and high-end renovations across the region?
Growing, family-run boutique builder based in Toowoomba, QLD. A stable company with a supportive, down-to-earth team culture and exciting growth ahead.
You have the ability to make a real difference to clients through a stress-free building experience.
A central, high-impact role where your initiative directly drives the success of the business.
The role is Office & Client Operations Manager to act as the heartbeat of JSG Constructions—Toowoomba's specialists in custom new homes and extensions.
YOU:
People would describe you as a proactive powerhouse who takes ownership and thrives in a dynamic construction environment.
You have high levels of initiative—you anticipate needs, solve problems, and keep everything moving.
You have proven experience in construction office management or senior administration.
A minimum of 3-5 years of construction office management or senior administration experience is required.
You can handle the intensity of coordinating teams, trades, and clients simultaneously.
You understand what it takes to work in a high-tempo environment where accuracy and workflow management are critical.
You have displayed recognized levels of attention to detail in managing construction documentation and compliance.
You are a systems and software guru who learns fast and creates order out of chaos.
THE ROLE:
The Office & Client Operations Manager will be responsible for overseeing daily operations and ensuring the office remains a professional, organized environment.
You will be responsible for managing the Managing Director's diary and acting as the central point of coordination for the entire team.
You will be responsible for ensuring "deal flow" and project momentum by following up on certifications, approvals, and variations.
You will work closely with site supervisors and project teams to ensure communication flows and documentation is 100% accurate.
Key Attributes
Highly motivated and a self-starter who loves creating order.
A go-getter who thrives on getting results and supporting project delivery.
Someone with an attitude of "whatever it takes" to maintain high standards and project momentum.
Highly developed communication and rapport-building skills.
A people's person who ensures clients feel supported from concept to completion.
Superior professionalism and a reliable, consistent approach.
Articulate, and a champion of the JSG brand and our reputation for impeccable workmanship.
Excellent verbal and written communication for liaison with trades, suppliers, and clients.
Very high level of attention to detail regarding construction files and financial administration.
WHY JOIN OUR TEAM?
Grow with us: As the company expands, there are significant opportunities to increase your skills and career footprint.
Impact: Your contribution directly impacts the client experience and the overall performance of the company.
Culture: Join a team that values your initiative and rewards reliability and high-standard work.
THE BUSINESS:
JSG Constructions is a long-established family‐run boutique builder specializing in custom new homes and renovations. Known for excellent communication and high-quality workmanship, we pride ourselves on a guided, stress‐free building experience for every client.
Please send your CV and a Covering Letter addressing the role and "Why you are the heartbeat JSG Constructions needs" to Admin@jsgconstructions.com.au.
Interviews scheduled for Thursday 30th April at JSG HQ.
APPLICATION QUESTIONS
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as an operations manager?
* How many years' experience do you have in the construction industry?
* Do you have a current Australian driver's licence?
* Which of the following Microsoft Office products are you experienced with?
* What's your expected annual base salary?
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