Healthwise is a total health clinic promoting health and wellbeing via Osteopathy services at two locations in Sydney. We are currently seeking one well-organised, motivated, and experienced Front Desk Receptionist for both their Eastwood and North Sydney clinics.
The Front Desk Staff are the heartbeat of Healthwise, they are the first and last person a patient sees, so it is vitally important that our staff are friendly and professional. The staff look after the patients' needs and are responsible for maintaining the practice's image through careful application of the practice's procedures, working with other team members and the office manager to keep the practice running at its best. Attention to detail is imperative.
The Front Desk Staff are also partly responsible for the physical maintenance of the practice including, practice housekeeping, opening, and closing the practice, regulating air conditioning and ventilation, watering plants and keeping rooms stocked of supplies.
The Front Desk Staff's main responsibilities include, but are not limited to:
• Greeting and liaising with patients and all other callers in a professional and friendly manner.
• Monitoring and controlling the computer appointment book
• Processing payments and generating computer based receipts, accounts, patient records etc.
• Balancing end of day takings, maintaining cash float
• General administration duties - scanning, filing etc
• Managing insurance claims ie WorkCover, CTP, DVA, NDIS
• Generating letters and other documents on behalf of practitioners
• Typing of general correspondence, word processing and other computer skills.
• Organising X-ray referrals
• General tidying of the office and reception desk
The ideal candidate will have:
* Previous experience working in a reception role, ideally within a health practice (not necessary but preferred)
* Excellent communication skills and phone manner
* Experience with Medicare, HiCaps, Workcover and DVA desirable
* The ability to work as part of a team but also independently and autonomously
* Accuracy, attention to detail, organisation, time management and problem-solving skills
* Ability to work under pressure with a mature work ethic and strong organisational skills
* Available to work at both locations (North Sydney or Eastwood)
If this sounds like you, please submit your cover letter and resume to Leanne via email to
Only successful applicants will be contacted for an interview.