* Lead a high-impact team delivering data-driven insights that shape city-wide decisions.
* Permanent opportunity
* Expand your leadership experience and network in a collaborative, strategic role.
About the role
We are seeking a dynamic leader to head the City Insights and Analytics function. As the Head of City Insights and Analytics you will combine strategic vision and technical expertise to deliver high-quality data and insights that drive evidence-based decisions across the City of Melbourne and our community. You will lead a talented team in developing and maintaining data products, tools, and consulting solutions, while building strategic partnerships internally and externally. Highly collaborative and influential, this role offers the opportunity to shape organisational impact and contribute to the city’s future.
The position will require you too
* Set and deliver the City Insights and Analytics strategy, operating model and roadmap to ensure CoM remains a leader in advanced analytics, applied AI and decision intelligence.
* Prioritise analytics initiatives to align with organisational strategy and deliver the greatest strategic, operational and community impact.
* Act as a trusted strategic partner to senior leaders, using consulting and problem-framing approaches to define insight needs, drive service excellence and inform major strategies, investments and city initiatives.
* Lead the development and application of advanced analytics, forecasting, evaluation, scenario modelling, AI and automation to improve decision quality, performance, risk mitigation and resource allocation.
* Ensure the highest standards of data governance, analytical rigour and methodological integrity across all insights and products.
* Translate complex analysis into clear, compelling data stories and narratives that connect evidence to strategic decisions, outcomes and trade-offs for executives, Council, external stakeholders and the media using dashboards, visualisations, performance indicators and briefings.
* Ensure insights are communicated effectively and presented with narrative clarity, so stakeholders can quickly understand the “so what”, the risks, and the actions required.
* Uplift data literacy and evidence-based decision making across the organisation through role modelling, self-service tools and knowledge sharing.
* Partner with digital and technology teams to deliver scalable, secure and user-centred analytics platforms and data products.
* Build and maintaining strong internal and external partnerships across government, industry, academia and the community to enhance impact, innovation and build CoM’s reputation as a leading Smart City.
* Contributing to enterprise planning, governance, audit, reporting and budget processes, and supporting the Director, Enterprise Planning and Insights in achieving branch and organisational objectives.
Why join Team Melbourne?
Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.
At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.
We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.
This is more than just a role, it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.
What your experience might look like
* Experience as an established people leader with experience leading teams through change
* Relevant tertiary qualification in ICT, data science, mathematics, economics, or equivalent professional experience in data analytics.
* Proven experience building and leading data science and analytics teams that deliver business value.
* Proficient in data analysis and tools, including PowerBI, Databricks, SharePoint, Excel, SQL, R Shiny, GIS, and Azure.
* Experience with cloud and on-premise data environments.
* Skilled in creating and maintaining insightful, story-driven dashboards using various visualization tools.
* Familiarity with emerging digital and technology platforms, including AR/VR and engagement tools.
* Experience in agile project management and collaborating effectively across cross-functional teams.
* Strong organisational skills, able to manage competing priorities with attention to detail and accuracy.
* Excellent analytical and problem-solving skills with the ability to develop creative solutions.
* Experienced in building and nurturing partnerships within complex environments.
* Strong written and oral communication skills, with the ability to engage and influence internal and external stakeholders.
Benefits of working with us
Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.
How to apply
We would love to hear how you can make an impact in this role! As part of your application, you will be required to:
* Attach your updated resume
* Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.
Submit your application no later than 11:45pm on 17 February 2026.
A few important things to note – don’t miss out!
Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.
Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.
We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.
Need more info?
Refer to the position description below or contact Justin Randle - Director Enterprise Planning and Insights at *************@melbourne.vic.gov.au
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.
We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.