As a key member of our team, you will have the opportunity to work from home with flexibility in a stable and well-supported environment. This role offers a unique chance to develop your skills and experience in debt collections.
Key Responsibilities:
* Manage a large customer ledger, ensuring accurate and up-to-date records.
* Handle inbound and outbound customer calls to collect overdue accounts and process credit card payments efficiently.
* Bank, allocate, and receipt payments promptly, maintaining a high level of accuracy.
* Manage disputes on invoices and claims, resolving issues effectively and professionally.
* Reconcile key accounts, identifying and addressing any discrepancies.
* Assist with month-end related tasks, contributing to the smooth operation of our finance team.
Requirements:
* Previous experience in Accounts Receivable or Collections is essential for this role.
* Intermediate Excel skills and exposure to ERP systems are required, with a focus on data analysis and management.
* Prior experience working in a high-volume environment is necessary, with a proven ability to manage multiple priorities and deadlines.
* High attention to detail is crucial in this role, with a focus on accuracy and precision.
* Ability to work towards deadlines and meet targets is essential, with a strong commitment to delivering results.
* Excellent customer service and communication skills are required, with a focus on building strong relationships with customers and colleagues alike.