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Healthcare customer service specialist

Melbourne
beBeeAdministrative
Customer Services agent
Posted: 15 August
Offer description

Job Description

The Receptionist will contribute to the achievement of our organization's goals and objectives by providing high-level reception, administrative, and information technology support to the Oral Health Program.


This role involves delivering exceptional customer service in a healthcare setting, managing multiple tasks in a fast-paced environment, and working collaboratively with people from diverse backgrounds.


* Provide administrative support to the Oral Health Program, including end-of-day financial reconciliation and other duties as required.
* Offer excellent customer service to all clients, visitors, and staff, both in person and via telephone.
* Maintain confidentiality of client information at all times.




Key Responsibilities:


* Client payments, appointments, interpreter bookings, and enquiries are handled efficiently and accurately within required systems, including referrals.
* Undertake various administrative tasks required to support the successful running of Reception and clinical services.




About The Role


This is an exciting opportunity for a dedicated professional to join our team and make a positive impact on the community.




Required Skills and Qualifications


* Secondary or tertiary qualifications or equivalent experience.
* At least 12 months experience in a similar role within a public or private healthcare setting.
* High level of computer proficiency, including MS Office Suite and databases, with superior administrative and organizational skills.
* Ability to work effectively with people from culturally diverse backgrounds.




Benefits


As a valued member of our team, you will have the opportunity to develop your skills and expertise while making a positive difference in the lives of others.




How to Apply


If you are passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply for this role.

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