Job Description
At Ibis Adelaide, Guest Service Agents are the unofficial directors of first impressions at the front desk. You will greet guests with a friendly smile, helping them feel welcomed from the moment they arrive.
Daily Responsibilities
* Warmly welcome guests and provide ongoing support to the reception team
* Deliver exceptional guest service with a friendly, approachable manner that reflects our brand values
* Assist guests with check‐in/check‐out and provide information during their stay
* Respond promptly to guest concerns, taking ownership and following up with relevant departments to ensure satisfaction
* Switchboard communications with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)
* Process and take bookings during after‐hours reservations
* Attend to guests with a professional telephone manner
* Think on your feet and anticipate guests' needs
* Multitask with excellent time management
* Resolve problems on the spot
* Work in a fast‐paced environment
Qualifications
* Previous experience as a Guest Service Agent or hotel receptionist (preferred but not essential)
* Passion for people and delivering impressive service
* Computer literate
* Exceptional written, verbal and non‐verbal communication skills
* Organised with high attention to detail
* Previous experience in a reservations environment is an advantage
* Experience with Opera Cloud, TARS or similar PMS is preferred
* Legal right to work in Australia for a full‐time role
Benefits
* All Heartist employee benefits card offering discounted rates worldwide (accommodation, food & beverage, Apple and Samsung products, etc.)
* Learning programs through our "Learn Your Way" Academy, ongoing training and development opportunities (self‐paced, virtual webinars, face‐to‐face)
* Opportunity to develop talent and grow within the property and across the world
* Involvement in corporate social responsibility activities, such as the reduction of single‐use plastic in hotels
* Uniform provided
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We follow all legal requirements and are an equal opportunity employer.
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