Customer Experience Lead Role
This senior leadership position plays a pivotal part in developing customer-centric strategies across the region's library services.
* Lead regional initiatives for library operations and customer experience programs.
* Manage strategic projects, partnerships, and service redesign initiatives to drive growth and efficiency.
* Oversee operational priorities to ensure high-quality outcomes.
* Champion innovation and accessibility in library services for diverse communities.
* Support succession planning and professional development for library staff.
A strong leader with at least 5 years' experience in a library or customer service environment is required. A degree in Library and Information Science, Management, Community Development, or related discipline is essential. Key skills include leadership, project management, communication, change management, and team engagement.
The ideal candidate will enjoy a range of benefits, including wellbeing initiatives, flexible working arrangements, and opportunities for professional growth.
This role contributes significantly to shaping the region's future by driving customer-focused solutions and innovations in library services.