The Company
Southside Truck Centre and Global Lubricant Distributors is a family‐owned dealership in the Heavy Vehicle Industry, specialising in the top brands in the Australian truck sales market, such as Volvo, Mack, UD, Hino, Western Star, MAN & Dennis Eagle Trucks. The company has been servicing the North Coast of New South Wales since 1966. We are an authorised dealer for Castrol, BP, Petronas, Total and Mobil Lubricants. We currently have branches in Lismore, Coffs Harbour, Tamworth and Port Macquarie. We are committed to providing our customers with excellent quality products, and service excellence.
What We Offer
* Comprehensive training and mentorship in the heavy vehicle industry.
* A supportive and inclusive work environment.
* Competitive compensation package.
* Opportunity for growth and advancement within the company.
* Access to the latest industry technology and tools.
The Position
Southside Truck Centre and Global Lubricants Distributors is currently seeking applications for a Customer Service Representative to join our Tamworth team. We have an exciting opportunity for a self‐motivated, customer‐focused team player to join our team.
This is a full‐time Monday‐to‐Friday role that offers outstanding career growth and job security within a strong and growing independent family‐owned business. As a successful candidate, you will join an established and highly respected dealer and will be passionate about our brands and delivering a class‐leading customer service experience.
Duties
* Interact with customers and internal staff to assess their requirements.
* Assist customers in selecting and ordering the correct products for their vehicles.
* Provide accurate pricing and availability information for our products.
* Manage and organise inventory levels.
* Process orders efficiently and accurately, prioritising urgent requests.
* Address customer inquiries and resolve issues promptly.
Selection Criteria
* Previous experience as a Customer Service Representative.
* Automotive/Mechanical knowledge is advantageous.
* Strong customer service and communication skills.
* Exceptional attention to detail.
* Ability to work collaboratively in a team environment.
* Strong problem‐solving abilities.
* Excellent time management and organisational skills.
* Ability to upsell products.
How to Apply
If you're excited about the prospect of starting your career in the heavy vehicle industry and joining our team in Tamworth, we want to hear from you! Please send your resume and a cover letter addressing the selection criteria.
Join us in the exciting world of heavy vehicles and be a part of our dedicated team. Your passion and commitment will be the keys to your success in this role!
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Do you have customer service experience?
* Do you have automotive sales experience?
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