Job Description:
The Complaints Management Coordination team plays a pivotal role in developing and leading a cohesive complaints management model.
The key objectives of this role include driving the implementation of comprehensive complaints management review recommendations, fostering collaboration with diverse business areas to enhance complaint processes and resolution, and establishing an enterprise-wide quality assurance framework for complaint management.
* Lead the implementation of systematic complaints management review recommendations
* Collaborate with various stakeholders to refine complaint processes and improve resolution outcomes
* Develop and implement an overarching quality assurance framework for complaint management across the organization
Required Skills and Qualifications:
The ideal candidate will possess a demonstrated track record of leading complaint or dispute resolution functions or teams, as well as a deep understanding of best practices in complaints management or dispute resolution.
* Demonstrated leadership experience in managing complaint or dispute resolution functions or teams
* Proven expertise in complaints management or dispute resolution principles and practices
Benefits:
This position offers an attractive package of benefits, including the opportunity to obtain and maintain a Baseline Security Clearance. The role also involves some intra and interstate travel, which may require occasional overnight absences.
Eligibility and Specific Conditions of Employment:
To be eligible for this role, candidates must undergo a Character clearance (Australian Criminal History Check) and provide an Employee Health Declaration. Additionally, all new engagements are subject to a six months probationary period.