Food & Beverage Team Leader
About Us
We believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week.
Our Venue
Ivy & Jack is part of the Holiday Inn Perth City Centre, so our customers can vary from in-house guests (often enjoying buffet breakfast), external customers, or corporate clients utilising our conference spaces. The venue is open from breakfast to dinner, 7 days per week.
Your Role
As a Food & Beverage Team Leader, you will be warm and welcoming, delivering a personal level of service to our customers at Ivy & Jack. You will be the backbone of the team throughout the service periods to keep the operation running smoothly and efficiently. This includes preparing and serving beverages, highlighting promotions, handling guest feedback, taking orders, etc.
Key Responsibilities:
* Ensuring all credit and financial transactions are handled in a secure manner.
* Liaising and working collaboratively with Food & Beverage Management regarding daily duties.
* Assisting with supporting the development of the team to maximise performance and great company culture.
* Ensuring guest satisfaction through delivering the Holiday Inn brand service style of 'Making Guests Smile' by enabling real human connections, putting guests at ease, and creating moments of delight.
* Developing and maintaining cohesive working relationships within the immediate team and wider hotel team.
* Maintaining the physical appearance and cleanliness of the restaurant including compliance with health and safety standards.
Requirements:
* Previous experience in a Food & Beverage Team Leader or Supervisor role.
* Be highly motivated and genuinely love to interact with a variety of different people.
* Know how to prepare a wide range of beverages.
* Have the ability to delegate, drive, and motivate a team.
We're Looking For:
* Holds a current Responsible Service of Alcohol.
* Can work across a 7-day rotating roster, primarily working afternoon/evening shifts from 2pm. Shifts will include weekends & Public Holidays.
Why Work With Us?
We offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
Benefits Include:
* Attractive hourly rate – HIGA Level 3; hourly rate from $25.80 – $38.70 – annual salary increase in July.
* Free duty meals.
* Flexible Working Options – tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
* Permanent Hours – guaranteed hours each week, so you know you are always on the roster. This role should expect anywhere from 20-30 hours per week, although not always guaranteed.
* Paid birthday leave to celebrate your special day.
* Enhanced Parental leave options to support your growing family.
* Proactive Health Days to keep you feeling your best.
* Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.
* Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG.
* Hotel Perks – Enjoy staff meals, accommodation discounts, and food & beverage discounts. Plus, access to a retail discount platform to make your pay go even further.
* Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.