About the Position:
Darling Dental is searching for a friendly and professional receptionist to join our busy, patient-focused practice on a part-time basis. The role is for a 9-day fortnight, with one Monday off each fortnight.
As the first point of contact, you'll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.
We offer a wide range of treatments from general check-ups to advanced treatments such as implants.
Key Responsibilities:
* Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
* Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
* Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
* Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
* Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
* Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.
What we can offer you:
* Competitive hourly rate
* Varied role
* Opportunity to make a difference
* Employee Assistant Program
* Unlock exclusive discounts and cashback offers on the Work App
* Certified Great Place to Work two years in a row 2024 & 2025
What do you need to succeed:
* Prior experience is essential
* A Cert III or IV in Dental Assisting is beneficial but not mandatory
* Excellent verbal and written communication skills
* Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
* Capability to address patient concerns and resolve issues with professionalism and empathy
* Attention to detail
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