Overview
Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia, boasting a lavish set of 20 suites. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking backdrop of Wineglass Bay.
Guests can relax in our world-class day spa and savour unforgettable culinary delights. Being nestled within Freycinet National Park, guests are granted exclusive access to some of Tasmania's most stunning natural wonders, encouraged to embark on a guided hike through pristine wilderness, explore the secluded coves of Great Oyster Bay, or simply relax on your private balcony and soak up the panoramic views.
Our wonderful team, who deliver this opulent experience with expertise, also enjoy this breathtaking location with a host of benefits!
Responsibilities
What can you expect in a day in this role?
As our Front Office Manager, you'll be the warm and welcoming presence that sets the tone for every guest's stay at Saffire Freycinet. You'll help create and lead an atmosphere of comfort and understated luxury from even before the moment guests arrive.
In this role, you'll oversee all Front Office operations, ensuring everything runs smoothly, professionally and with genuine care throughout every stage of the guest experience. It's an ideal opportunity for a hands-on leader who's passionate about service, enjoys working in a premium environment, and takes pride in guiding a high performing team to deliver exceptional, worldclass hospitality.
Qualifications
* Minimum 3 years' Front Office experience in a 4–5 star luxury hotel or resort, with proven leadership capability
* Outstanding interpersonal and communication skills, with the ability to connect effortlessly with guests and colleagues from diverse backgrounds
* A strategic approach to operational efficiency, including effective rostering and cost management
* Demonstrated success in leading, inspiring and developing teams to achieve exceptional guest satisfaction results
* Solid experience in staff recruitment, scheduling and performance management
* Strong technical capability, including proficiency with MS Office and expertise in hotel property management systems (RMS)
What you can expect from us
By joining the team at Saffire, you will gain exposure to working with inspiring industry mentors and gain the satisfaction knowing you are contributing to creating memorable guest experiences. This role is in a beautiful remote Tasmanian location, but still only a two-hour drive away from Hobart and Launceston.
Our staff have access to live in subsidised and fully furnished accommodation in Tasmania's breathtaking Freycinet National Park which is located only 10 minutes' drive from holiday town, Coles Bay. You can also expect access to Wi-Fi and staff facilities at the employee accommodation site as well as a complimentary meal on your shift.
You'll also receive access to hundreds of discounts across many brands, helping you save on everyday expenses, including bills, fuel and groceries, fashion, restaurants, and entertainment.
How to apply
Interested? Take the next steps to apply
Click "Apply" and follow the steps to send us your resume. For any further information, please contact Lauren Murfet, Talent Acquisition Advisor at: Lmurfet@federalgroup.com.au
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