Job Title: Student Adviser
This position involves providing information, advice and support to students. The successful candidate will contribute to the implementation of strategies and programs to improve the student experience.
Key Responsibilities:
* Provide information, advice and support to students.
* Contribute to the implementation of strategies and programs to improve the student experience.
* Coordinate and implement a range of administrative services to support students.
* Review, evaluate and implement systems, process and practices to improve response times, increase quality, reduce costs and foster a culture of customer service excellence.
Required Skills and Qualifications:
* Relevant qualifications, such as a degree (with or without work experience), an associate diploma with at least two years' experience, or an equivalent combination of education, training, and experience.
* Proven experience in administration within large, complex organisations, working effectively within established structures, policies, and procedures.
* Strong customer service skills, ideally gained within a tertiary education environment or similar setting.
* Demonstrated ability to perform effectively in high-pressure, fast-paced environments, managing face-to-face, phone, and written enquiries.
Benefits:
* Enjoy flexible working arrangements that support your work-life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more.
* Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow — whether you're working remotely or immersed in the vibrant energy of campus life.
Others:
Deakin is a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities. We value diversity and aim to build an inclusive environment that champions, embraces and respects differences.