At Gallagher Bassett, we help people through challenging moments because it's more than just our job – it's our purpose. Every day we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. We're a team of fast‐paced fixers, empathetic experts, and outcomes drivers – people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Overview
Gallagher Bassett (GB) is Australia and New Zealand's premier third‐party claims administrator, managing claims on behalf of insurers, brokers, government bodies and self‐insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure – fast‐paced, unpredictable, challenging, and deeply rewarding. We offer flexible working options, supportive learning and career pathways, and ongoing access to training and development. We invest in our people through succession planning, mentoring and training programmes.
How you'll make an impact
You will lead a team of Quality Assurance professionals in managing the audit and assurance programme for the Victorian business unit, ensuring contractual requirements to WorkSafe are met and delivering meaningful audit and health‐check results and insights to Operations.
* Play a pivotal role in identifying operational risks that might impact our performance;
* Work closely with Operations on continuous improvement and remediation activities;
* Foster open and transparent relationships with internal and external clients;
* Lead assurance activity and quality audits, providing advice and value‐add services to our clients;
* Promote a positive risk & compliance culture within the business.
With added flexibility, professional development and a dynamic team culture, there is no better time to join GB.
About you
* Minimum 5 years' experience in audit or quality assurance roles, including direct team leadership experience;
* Extensive knowledge of the Workers Compensation scheme in Victoria;
* Extensive knowledge of the WorkSafe Agent contract, remuneration structure and performance measures (APA, Schedule B, C and G of the Agency Agreement);
* Demonstrated experience managing people and delivering outstanding results;
* Demonstrated ability to deliver well‐written, succinct, and comprehensive reports within agreed timeframes;
* Experience analysing data sets, understanding performance in the Victorian workers compensation scheme and applying continuous improvement principles to address existing and emerging risks and influence performance;
* Creative and critical thinking/problem‐solving skills;
* Self‐starter with the ability to work autonomously and collaboratively;
* Ability to build relationships and influence operational processes to implement audit recommendations successfully;
* Strong decision‐making skills and natural coaching ability;
* Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
* Exceptional time‐management and organisational skills;
* A strategic mindset and approach to work;
* A strong sense of team and collaboration;
* A resilient attitude.
To be considered for this opportunity you must have the right to live and work in Australia when applying.
Unsolicited agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Quality Assurance Manager - Victorian Workers Compensation • Melbourne, Victoria, Australia
#J-18808-Ljbffr