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Business practice improvement officer

Toowoomba
Darling Downs Hospital and Health Service
Posted: 1 August
Offer description

Are you a strategic thinker with a passion for improving healthcare systems and patient outcomes? Join Darling Downs Health as a Business Practice Improvement Officer and lead transformative projects in palliative care. Whether your background is in nursing or administration, this role offers the chance to apply your expertise in digital innovation, service design, and leadership to shape smarter workflows, standardise processes, and enhance care delivery. Make a meaningful impact in a team that values collaboration, compassion, and forward-thinking solutions.

What Your Day Will Look Like….

You'll be at the centre of innovation—working alongside clinical leaders, digital health experts, and statewide collaborators to improve how palliative care is delivered. Your day will involve leading business improvement projects, analysing data, refining digital tools, and mentoring staff in the use of business intelligence platforms. You'll contribute to strategic planning, policy development, and service redesign, ensuring that every initiative supports better outcomes for patients and clinicians. Whether you're guiding change, shaping new models of care, or supporting digital transformation, your work will help build a more connected, efficient, and compassionate health service.

Let's talk about you

Our ideal candidate will be someone who can inspire the following:


* Compassion – you will engage with others and demonstrate empathy, care, kindness, support and understanding.
* Integrity – you are open, honest, approachable, equitable and consistent in everything we do.
* Dignity – you treat others with respect, display reasonableness and take pride in what you do.
* Innovation – you embrace change and strive to know more, learn more and do better.
* Courage – you respectfully question for clarity and have the strength and confidence to Speak Up.

Why Us?

Darling Downs Health's (DDH) region is a large geographic area covering approximately 90,000 square kilometres across Southeast Queensland. We are one of the largest employers in the region, with a diverse team of more than 6,000 staff. We deliver frontline health services across our 30 facilities and care for nearly 300,000 people, support the birth of almost 3,000 babies and perform more than 15,000 breastscreens.

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas throughout our health service and pride ourselves on providing a work culture that values and respects diversity in the workplace. We also believe that all our employees should be treated fairly, with dignity and with respect. DDH is committed to providing a safe, secure, supportive, and inclusive workplace.

Benefits
* Competitive wages, salary packaging and leave entitlements
* A diverse work culture
* Career development
* Professional development opportunities
* Education opportunities, Study and Research
* Paid parental leave
* Employee Assistance Program (EAP)
* Discounted Private Health Insurance
* Fitness Passport
* Work-Life Balance, Variety and Flexibility
* Generous Salary Sacrificing

Next step….

Applicants are to apply online and supply the requested documentation.

Find out more about us

Work with Us | Rural

Work with Us | Toowoomba

#WorkDDHHS #therightfit

Occupational group Health - Health Service Support
#J-18808-Ljbffr

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