Drive Your Career Forward as Our Next Customer Service Advisor!
Are you a people person who loves solving problems and creating positive experiences? Fuso Port Melbourne is looking for a full-time Service Advisor who's passionate about providing exceptional customer care and ensuring every interaction feels personal, professional, and effortless.
As the friendly face of our Service Department, you'll be the key link between our customers and workshop team—making sure every vehicle gets the attention it deserves, and every customer feels valued and informed from start to finish.
What You'll Be Doing
* Be the first point of contact for customers—welcoming them in person, over the phone, and via email.
* Listen to customer needs, provide honest advice, and coordinate service bookings and repairs efficiently.
* Keep customers informed at every stage with clear, proactive communication.
* Work closely with technicians to ensure services run smoothly and on schedule.
* Build long‐term relationships by delivering exceptional service that exceeds expectations.
What's in it for You
* Excellent pay package – Competitive hourly rate, superannuation, and overtime opportunities.
* Rewarding performance bonuses – Generous staff support bonus that recognises your contribution.
* Job security and stability – Permanent, full‐time position.
* Work with world‐class brands – Hands‐on experience with Mercedes‐Benz and Fuso.
* Room to grow – Clear career progression pathways across our 22 locations nationwide.
* Exclusive employee perks – Discounts on insurance, finance, and vehicle leasing; free access to our Employee Assistance Program.
* A culture that cares – Supportive team built on safety, wellbeing, and long‐term success.
About You
* Experienced Service Advisor in the automotive industry or a strong customer service professional eager to take the next step.
* Natural communicator who genuinely enjoys helping people.
* Highly organised, proactive, and calm under pressure.
* Positive team player who always puts the customer first.
About Velocity Vehicle Group
Velocity Vehicle Group (VVG) has celebrated 25 years in operation and is Daimler Trucks' largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes‐Benz, Freightliner and Fuso trucks across the country. Our core values of Speed, Value and Trust underpin everything we do. We employ over 1,000 people across 19 locations around Australia and continue to be a key player in the Australian transport industry.
Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace.
Please note: Velocity Truck Centres Australia requires candidates to undergo pre‐employment checks, which may include medical assessments and drug and alcohol screening.
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