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Overview
You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience. You're ready to lead all aspects of the Customer Experience, including store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for the store.
Responsibilities
* Coaching and motivating your team to drive sales and deliver exceptional customer service.
* Ensuring high customer satisfaction by being knowledgeable about all products and collaborating with co-workers to provide excellent sales service.
* Meeting sales, customer experience, merchandising, visual, and operational expectations.
* Acting as a partner between customers, sales associates, and store leadership.
* Learning and sharing expertise on products and trends to meet customer needs.
* Maintaining awareness of current and upcoming product trends.
* Contributing to a positive and inclusive work environment.
Qualifications
* At least 1 year of leadership experience in a customer-facing sales setting.
* Confidence and comfort in engaging with customers to deliver an elevated experience.
* Motivated by enthusiasm for interacting with customers and athletic products.
* Resourceful and versatile in responding to changing demands in a rapidly evolving omni-channel retail environment.
* Ability to work independently to complete tasks and activities.
* Strong cognitive and mathematical skills, including problem analysis and decision making.
* High ethics, integrity, and trustworthiness.
* Flexible availability, including nights, weekends, and holidays.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industry: Retail
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