Job Description
- Lead and support the Recruitment, Service Delivery Lead and Rostering teams to build a responsive, high-performing workforce
- Oversee daily operations with a focus on efficient recruitment, rostering, resource allocation, and service delivery
- Monitor and apply financial and performance KPIs to drive productivity and identify areas for improvement
- Manage customer feedback and escalations in relation to service delivery, ensuring timely resolution and high service standards
- Review and improve systems and processes within your area of responsibility to support efficiency and growth
- Maintain a customer-focused rostering approach that minimises shift cancellations and supports workforce utilisation
Let’s talk about you
Bring extensive experience across community care, recruitment, rostering, and service delivery, with a strong understanding of operational workflows in these sectors.
Skilled in leading and developing teams, I combine excellent communication and relationship-building abilities with strong organisational skills, attention to detail, and adaptability in quick-paced environments.
With advanced IT proficiency, including MS Office and workforce management systems, I am customer-focused, self-motivated, and confident working both independently and collaboratively to achieve targets and deadlines.
Essential Criteria
- A current National Police Check (ACIC accredited) less than 6 months old, stating suitability to work in aged care or with vulnerable persons.
Why you’ll love working with us
- Birthday Leave – because you deserve a paid day off to celebrate you
- Health Perks – 7% off BUPA Private Health Insurance
- Recharge Time – access to extra leave (plus your birthday off!)
- 24/7 Support – free mental health & counselling via our EAP
- Salary Packaging – including novated leasing with Smart Group
- Study Support – financial assistance for work-related education
- The Gifting Hub – save on brands like Good Guys, Rebel, Amazon & more ️
To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today.
If you have any questions, please contact Katie Longhurst on katie.longhurst@primaryhsa.com.au
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
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Required Skill Profession
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📌 Operations Manager
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