NDIS | Full-Time | Office-Based
If you are an experienced NDIS or health services coordinator who values autonomy, sound judgement, and professional support, this role has been purposefully designed with you in mind.
We are seeking an Experienced Client Service Coordinator to manage the end-to-end service delivery lifecycle for participants, while acting as a central coordination point across internal teams. This is a senior coordination role requiring confidence, independence, and the ability to manage competing priorities within a growing service environment.
About the Role
The Client Service Coordinator plays a central role in managing the participant journey and ensuring services are coordinated, responsive, and compliant.
The organisation is in a period of operational strengthening, with a clear focus on improving role clarity, decision-making boundaries, and escalation pathways. This role is intended to operate with increasing independence and authority, supported by leadership and evolving systems.
You will be trusted to exercise judgement, manage issues proactively, and escalate matters appropriately, while contributing to a more consistent and sustainable service delivery model.
Key Areas of Responsibility
Client Intake & Service Lifecycle
· Managing referral enquiries and intake processes
· Coordinating participant onboarding and service commencement
· Supporting ongoing service delivery, participant reviews, and changes to supports
Service Coordination & Internal Liaison
· Acting as the service delivery liaison between scheduling, recruitment, and the clinical RN to ensure supports are appropriately resourced and clinically informed
· Using NDIS platforms (including ShiftCare) to manage service delivery information
· Supporting compliance with safeguarding requirements, participant rights, and NDIS service standards
· Coordinating responses to operational issues, including shared on-call responsibilities as required
Complaints, Feedback & Safeguarding Awareness
· Acting as the primary point of contact for complaints and feedback
· Coordinating appropriate responses, investigations, and resolutions
· Maintaining awareness of safeguarding and incident obligations, with clear escalation pathways
Additional Exposure & Contribution
· Actively supporting social media and marketing coordination activities
· Contributing to content updates, basic campaign activity, and provider communications
· Participating in staff induction and workplace training activities
· Contributing to the ongoing improvement of systems, tools, and ways of working
What We're Looking For
· Demonstrated experience in NDIS, disability, or health service coordination
· Confidence working independently and making decisions within agreed boundaries
· Experience using NDIS service platforms (ShiftCare experience highly regarded)
· Strong organisational, communication, and stakeholder-management skills
· Interest or experience in social media and marketing coordination (highly desirable)
Full training and support will be provided to help you succeed in the role.
What We Offer
· Competitive salary based on experience
· Full-time, office-based role in a growing organisation
· A position designed to support increasing autonomy and responsibility
· Leadership support during a period of operational strengthening
· A professional environment that values experience, judgement, and initiative
· A role designed to provide meaningful ownership within clearly evolving boundaries.
This role is based in the southern suburbs, servicing participants across the Gold Coast, Logan, Beaudesert, and Scenic Rim regions.
This position will suit an experienced coordinator who enjoys ownership, variety, and contributing to a service that is actively improving how it operates.