About the role
As a Customer Service Officer - Call Centre you will play a vital role in delivering exceptional customer service to our diverse client base. In this full-time position based in Robina, QLD, you will be responsible for handling inbound customer enquiries and providing prompt, efficient and friendly support.
What you'll be doing
* Answering and responding to customer calls within agreed service level targets
* Listening actively to understand customer needs and concerns
* Providing accurate information, solutions and resolutions to customer queries
* Documenting customer interactions and following up as required
* Identifying opportunities to enhance the customer experience
* Contributing to a positive and collaborative team environment
What we're looking for
* Previous experience in a customer service or call centre role, preferably in the retail, telecommunications or utility industries
* Strong communication and interpersonal skills with the ability to build rapport with customers
* Excellent problem-solving and decision-making abilities
* Attention to detail and the ability to multi-task effectively
* A positive, friendly and professional attitude
* Flexibility to work a range of shifts, including nights and weekends
What we offer
* $28.74 per hour + 12% super
* Up to $480 in monthly incentives (yes, that’s up to $5,760 a year!)
* $500 sign‑on bonus for new starters
* Full‑time paid training for 7 weeks
* Multiple March & April start dates
* Permanent roles with real career growth — 80% of our leaders started on the phones
* Monday to Friday between 7:00am and 7:00pm, with a rostered Saturday once per fortnight
* Right next to Robina Town Centre
About us
Concentrix Services Pty Ltd is a leading global provider of customer experience solutions and technology services. With a strong presence in the Asia-Pacific region, we partner with some of the world's most iconic brands to deliver exceptional customer service and drive business growth. Our values of integrity, innovation and inclusion are at the heart of everything we do.
Apply now to join our dynamic team and take the next step in your customer service career.