Service Desk Professional Job Description This role focuses on delivering high-quality support services to customers, utilizing incident management systems and proactive monitoring tools. The ideal candidate will have excellent communication skills, a strong analytical mindset, and the ability to work effectively in a fast-paced environment. Job Purpose: The primary responsibility of this position is to provide responsive and high-quality service desk support to Nomad's MTM customer and other APAC customers. This involves logging issues accurately and timely, managing issue escalations, and progressing issues to closure within current SLAs. Key Responsibilities: