Store Associate Job Description
The Store Associate is a key member of our team, responsible for providing exceptional customer service to customers shopping in-store and those engaging through omni-channel services. They assess the customer's needs and provide assistance by executing the company's customer service model, always putting the customer first.
Essential Duties and Responsibilities:
* Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
* Share the benefits of the DSW Loyalty program and enroll new members.
* Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
Maintaining a Positive Customer Experience:
* We own the physical shopping environment, therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.
* This includes but is not limited to clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
In-Store and Digital Services:
* Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.
* Use of company tools to search product availability to order for the customer (e.g. iPhone, Register).
Responsibilities:
* Complete customer transactions while following DSW's policies and procedures.
* Responsible for accuracy in counting money and providing correct change.
* Operate a calculator and enter data via the register keyboard.
Required Skills:
* Able to work with tempo to meet time-bound expectations.
* Good verbal and written communication skills.
* Proficient in use of technology to successfully engage in customer interactions.
About Designer Brands:
Designer Brands Inc. is one of North America's largest designers, producers, and retailers of footwear and accessories.
* Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands.
Our Values:
* We Love What We Do: Bring positive energy and enthusiasm.
* We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
* We Do What's Right: Model high standards of honesty and integrity.
* We Belong: Demonstrate teamwork and support inclusivity.