Early Collections Representative page is loaded## Early Collections Representativelocations: TFA - Scoresbytime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: January 2, 2026 (20 days left to apply)job requisition id: R Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people.In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.At TFA we're committed to empowering our customers to get into their new car and onto the road.We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.Join us and help drive the future.Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management. **About the role** An opportunity has opened to support the Customer Resolutions team on a 6 month contract as an Early Collections Representative. As an **Early Collections Representative**, you'll be servicing the needs of customers across a variety of brands at our Caribbean Park office in Scoresby. It's a fast-paced and highly supportive environment that places a big focus on your ongoing development and career pathway. Our hours of operation are:* Monday to Thursday 8:30am to 7:00pm* Friday 8:30am to 6:00pmYou will need to be available during the above times. We are closed on the weekends and national public holidays. We offer a hybrid way of working where we enjoy 2-3 days per week in the office to catch up with our team and also for other reasons where it makes sense to be face-to-face such as for training and other special occasions. As an Early Collections Representative, you will support customers during a variety of the in-life customer journey including general account enquiries relating to their car loan, refinancing car loans, insurance & roadside assistance policy sales, and early collections. You will provide a high level of customer service with a focus on first-point resolution and exceeding customer expectations. You will: * Provide first call resolution to all general customer enquiries via telephone and email* Always provide excellent customer service* Engage with Customers to provide solutions to their Finance Needs* Ensure that promise to pay and payment arrangements are inputted correctly and meet the financial needs of the customer with negotiation* Contribute to the success of our business through making recommendations for improvement and taking ownership of your own results**Your attributes- If you've got one or more, we'd love to hear from you** * Previous call based customer service experience is highly desirable* Strong written and verbal communication skills* Ability to understand and meet customer needs* Ability to remain professional and work under pressure in a fast-paced environment* Ability to work across multiple technology platforms, monitors and multi-skill whilst on calls* Strong active listening, problem solving and rapport building skills* The ability to work both autonomously and as part of a teamWe are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Please note that this is a contract role. The successful candidate will be engaged as an employee of Hays and contracted to Toyota Finance Australia.
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