Job Overview
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in delivering technical support and service excellence across customer sites.
You will work closely with the Service Manager and wider Field Services team to provide a full range of technical support including installation, troubleshooting, repair, and maintenance of electronic gaming machines.
Responsibilities
* Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
* Install, remove, upgrade, modify and change games on gaming equipment at customer sites.
* Investigate and resolve complex system faults, and perform repair work as required.
* Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
* Collaborate efficiently with venue staff and maintain high levels of customer satisfaction.
Requirements
* Australian driver's licence.
* Ability to acquire and maintain relevant state/territory gaming licences.
* Excellent problem-solving, troubleshooting, and fault-finding capabilities.
* Strong interpersonal skills and customer service attitude.
* Self-motivated and able to work independently across multiple customer sites.
* Good interpersonal skills with ability to handle time, tasks, and service schedules.
* Proficient in using mobile devices and field service applications for reporting.
* Flexibility to work weekends and public holidays as needed.
Benefits
* Global career opportunities.
* Robust benefits package.
Additional Information
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.