Customer Experience Role
We're seeking a passionate professional to support our expanding team, providing exceptional customer experiences.
This role involves delivering clear and helpful support via multiple channels, ensuring customers receive accurate and timely information regarding their superannuation accounts.
* Key Responsibilities:
* Customer Support: Handle inbound calls, emails, and chats, addressing customer inquiries and resolving issues efficiently.
* Problem Solving: Utilize internal systems to address complex customer concerns and resolve issues promptly.
* Security and Compliance: Maintain the security of customer information and adhere to compliance protocols at all times.
* Guidance: Direct customers to additional resources when necessary, ensuring seamless support experiences.
Why You'll Love Working With Us
* Comprehensive Training: We equip you with everything you need to succeed in this role, including comprehensive training and development programs.
* Flexible Work Arrangements: Enjoy a Monday to Friday schedule with rotating shifts between 7 am and 8 pm, allowing for a healthy work-life balance.
* Competitive Compensation: Earn a competitive salary, plus performance incentives and opportunities for career growth.
* Inspiring Workspace: Work from our modern office, featuring scenic views and a collaborative environment.
* Career Growth Opportunities: Develop your skills and advance your career, with 80% of our frontline leaders starting in this role.
* Supportive Culture: Join a team that values employee wellbeing, with regular social events, a relaxed dress code, and programs focused on employee support.
What We're Looking For
* Communication Skills: Friendly, professional demeanor in all interactions, both written and verbal.
* Multitasking Ability: Comfortable navigating multiple systems simultaneously, ensuring seamless support experiences.
* Composure: Remain calm and focused in high-pressure situations, prioritizing customer needs and expectations.
* Positive Attitude: Eager to learn and grow within the role, embracing new challenges and opportunities.
* Team Player: Strong individual accountability and a collaborative mindset, working collaboratively with colleagues to achieve shared goals.