What you'll do
* Lead, motivate and develop a team of analysts, setting priorities, organising team workflow, and deliver quality outcomes aligned with divisional strategy.
* Lead complex business analysis to identify opportunities for automation and workflow efficiency, providing actionable insights, reports and recommendations to senior leadership that inform strategic and operational decision making.
* Apply human centred design principles, using customer feedback and data to guide and implement service and process improvements that enhance customer experience and inform solution development.
* Oversee the development and documentation of user stories, business needs, process models, and service blueprints to support design and implementation.
* Coordinate change management activities and collaborate with specialist teams on training and communication planning to ensure successful adoption of new processes and technologies.
* Provide expert advice and actionable insights to senior leaders on operational improvements, strategic initiatives, including identifying, assessing, and mitigation of risks and issues.
* Oversee the development and documentation of user stories, business needs, process models, and service blueprints to support design and implementation.
* Coordinate change management activities and collaborate with specialist teams on training and communication planning to ensure successful adoption of new processes and technologies.
About you
We are searching for someone with :
* Demonstrated ability to lead, mentor and guide change within a multi-disciplinary team to manage workloads, meet deadlines under pressure and ensure high work quality standards.
* Demonstrated experience delivering complex business analysis and service design initiatives within a large and complex environment, with strong analytical and conceptual planning skills.
* Demonstrates an innovative approach to managing complexity, embraces creativity, and actively seeks new ideas to enhance work practices, products and services.
* Advanced capability in process modelling and requirements elicitation, with expertise in identifying opportunities for automation and optimisation. Skilled in journey and service mapping and collaborative design tools to deliver practical, innovative solutions.
* Exceptional written and verbal communication, with ability to provide authoritative advice, consult and negotiate on complex and strategic issues, and build effective customer and stakeholder relationships.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
* 12.75% superannuation
* 17.5% leave loading
Employee wellbeing
* 38 hour full time work week
* Access to 24 / 7 confidential employee support providers and counsellors including for immediate family members
* Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
* Career progression with more than 300 diverse career pathways and career support to take you further
* Access to a variety of programs and initiatives to support training and career growth.
* Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
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