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Job Title
Aftermarket Parts Sales Manager
Job Category
Product Support
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Aftermarket Parts Sales Manager based at our office in Sydney, Prospect, NSW.
What You Will Do
1. Drive parts sales and market share growth in the Asia Pacific markets through analysis, analytics, and market intelligence, supporting the sales team on the ground to target specific sales opportunities.
2. Work with dealers to achieve parts sales objectives, manage sales orders, analyze competitors, and improve market share performance.
3. Provide leadership to the HYMH Aftermarket Parts team in Asia Pacific and liaise with regional PDC and local 3PL for customer satisfaction.
4. Forecast, plan, and support the growth of dealer parts and service sales, both directly and via the team.
5. Create and improve procedures for aftermarket operations to enhance process efficiency and performance.
6. Develop aftermarket actions to support dealer operations and provide strong customer support in the field.
7. Ensure parts interpretation services add value to dealers and customers.
8. Collaborate with parts operation and planning to increase fill rate and optimize inventory levels.
9. Provide aftermarket support for national and key accounts.
Who You Are
1. Forward-Thinking Problem Solver: Understand systems and how parts influence the whole; promote change that improves processes.
2. Effective Communicator: Provide clear, complete, and accurate information across various formats and train others as needed.
3. Customer Service Champion: Demonstrate empathy, patience, and positivity in requests and service delivery.
4. Adaptable Professional: Thrive in a dynamic environment and remain composed under pressure.
What You Will Need
1. BS Degree in Sales, Administration, or Engineering.
2. 7-10+ years of leadership experience in sales, service, training, and dealer development.
3. Strategy development and tactical sales planning skills.
4. Strong communication skills.
Who We Are
Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of lift trucks, attachments, and fuel cell solutions, transforming how the world moves materials. With over 90 years of industry leadership, we build strong relationships with customers, suppliers, dealers, and employees worldwide.
What We Offer
Competitive pay, hybrid work options, and opportunities for growth and development.
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