* Software – Management and maintenance of company approved software.
* Hardware – Server management.
* Operating Systems – Management and maintenance of VMware, Windows and Linux systems
* Network – VPN Melb / Sydney connection, remote VPN for staff.
* Disaster Recovery – Backups of laptops and servers.
* Mobile Devices – Phones & tablets connectivity and security.
* Maintenance of current environment and the design, selection and build of new technologies for
* delivering business services
* Preparation and support of equipment used by office staff and consultants in the field
* Monitoring of system health, capacity and performance for corporate services (Exchange, VPN,
* Mobile access, virtualisation and internet links)
* Support company staff for technical faults and questions
* Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
* Develop IT policies and practices
Selection Criteria
Soft Skills
* Strong communication – written and verbal
* Strong customer service mentality to support staff
* Ability to prioritize tasks and communicate with staff
* Ability to work both unsupervised/independently and as part of a team
Technical Skills
* Advanced knowledge of Microsoft Exchange and Windows Servers
* Medium knowledge of IP Networking and VLAN/switching
* Medium knowledge of Linux
* Medium knowledge of Antivirus Software
* Medium Knowledge of Backup Solutions
* Medium knowledge of technical documentation
* Advanced knowledge of monitoring tools such as (splunk and 365)
* Medium knowledge of M365 services (E5)
* Advanced knowledge of AWS cloud infrastructure management
* Advanced knowledge of IP Networking specifically within cloud infrastructure
* Medium knowledge of Linux
* Advanced knowledge of security software – Defender, Carbon Black, Zscaler ZIA/ZPA, Purview, IAM, Threatlocker, Automox
* Advanced Knowledge of Cloud Backup Solutions
* Advanced Knowledge of JAMF and MAC OS
* Advanced knowledge of technical documentation
* Medium Knowledge of compliance and security frameworks
* Experience handling FIRB/DISP/ISO/SOC Audits end to end working with IT Engineers and Auditors.
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