Service Advisor – Join a Workshop That's Raising the Standard
Done with being treated like just another number?
You won't get that here.
We're a professional, community-loved, future-driven workshop that's out to change the reputation of auto repair in Ballarat — and we're after a Service Advisor who's ready to be part of that mission.
Why You'll Love Working With Us
* 4-day work week — every weekend's a long one
* Tight-knit team with high standards and a culture that's fun to be part of
* Systems that work, so you're set up to succeed — not sink
* Professional leadership that backs you and listens
* Not "just another advisor" — you'll be part of a shop that leads from the front
Who We're Looking For
* Treats customers like relationships, not transactions — listens well, explains clearly, and builds trust. Makes every experience great for our customers.
* Confident communicator across phone, counter, and digital — can advise without sounding like a salesperson
* Organised and on top of the workflow — no missed jobs, no sloppy handovers
* Knows how a workshop makes money — and helps drive it through smart sales and service
* Handles pressure without losing their cool — solves problems and keeps the day moving
* Backed by vehicle knowledge — enough to bridge the gap between techs and customers
What You'll Do
* Greet customers, listen well, and explain repairs in plain language
* Quote accurately, get approvals, and follow up to build trust
* Present recommended work with confidence — no pushy sales tactics
* Track your KPIs and take pride in hitting them
* Keep the day flowing — schedule jobs, manage job cards, and coordinate with techs
* Document everything properly — no gaps, no guesswork
* Handle issues calmly, aiming for a win–win
* Show up polished, positive, and ready to raise the bar
* Always be learning — in sales, systems, and technical understanding
How to Apply
Email your CV and a short message telling us what makes a truly great Service Advisor — and why that sounds like you.
Subject line: "I'm Your Next Service Advisor"