WHO WE ARE Known as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global sports fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now with over 3,400 stores worldwide. We aim to inspire the emerging generation through a connection to the universal culture of Sport, Music, and Fashion. In Australia, JD Sports entered the market in 2017, now with over 60 stores nationwide, and in New Zealand, we have expanded to 5+ stores with plans for further growth. Our mission is to deliver exceptional service and style, offering access to the biggest brands and creating memorable experiences. Working at JD Sports is about attitude and challenging the norm. We seek energetic, focused, and passionate individuals to join our team! THE ROLE At JD Sports, the customer is central. As a Sales Assistant, your goal is to provide exceptional service that creates memorable shopping experiences and positive brand connections. You should be energetic, genuine, and customer-focused, offering personalized assistance to our customers seeking top products and brands. Your responsibilities include, but are not limited to: Act as a brand ambassador, demonstrating positivity and professionalism. Maintain up-to-date product knowledge to assist customers effectively. Provide personalized 1:1 customer service. Assist with customer queries and process sales. Collaborate with management and team to achieve KPIs and targets. Support with tasks like VM setup, store cleanliness, and presentation. Escalate customer complaints appropriately. Complete mandatory training related to products, policies, and procedures. WHAT WE’RE LOOKING FOR Customer service experience in retail, hospitality, or similar industries. Ability to deliver excellent service and go above and beyond. Passion for sports fashion or knowledge of key brands. Positive attitude and team spirit. Thrives in a fast-paced, changing environment. Enthusiastic, adaptable, and eager to learn. Strong communication skills and engagement with customers and team. Ability to multitask. Flexibility to work various shifts, including weekends and holidays. WHAT’S IN IT FOR YOU? Work with top products and brands in a dynamic environment. Training and career development opportunities. Potential to progress across various roles in retail, support, and distribution. Staff discount for you, friends, and family. Access to Employee Assistance Program and Mental Health support. One month paid parental leave for full-time employees. We value diversity and inclusion, fostering a culture where everyone feels valued and celebrated. Ready to start your JD Sports journey? Apply today! Please note, applying indicates consent for a VEVO check to verify your work rights where necessary. About the company JD Sports is a leading sneaker and sports fashion retailer, offering many limited edition and exclusive designs from adidas Originals and Nike.
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